Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Ember (the “Service”), provided by softwarerror (“softwarerror,” “we,” “us,” or “our”). By creating an account or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company, you represent that you have authority to bind that company, and “you” refers to both you and that company.

1. The Service

Ember is a tool for managing sales opportunities, estimates, job costing, and related documents (including PDF markup) for construction and similar trades businesses. We may add, change, or remove features at any time.

2. Accounts

You must provide accurate information when creating an account and verify your email address before the account is activated. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly if you suspect unauthorized access.

Accounts belong to a company workspace (“tenant”). Administrators within a tenant can see, manage, and configure permissions for other users in that same tenant. We are not responsible for how your organization’s administrators manage access within your tenant.

3. Your Content

You retain ownership of the estimates, drawings, documents, and other content you upload or create in the Service (“Your Content”). You grant us a limited license to host, store, and process Your Content solely to provide and improve the Service. You are responsible for having the rights necessary to upload Your Content.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation.
• Attempt to access another tenant’s data or another user’s account without authorization.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure.
• Upload malicious code or content that infringes a third party’s rights.
• Reverse engineer the Service except as permitted by law.

5. Fees

The Service is not currently associated with a paid plan. If we introduce paid features, pricing and payment terms will be presented to you before you are charged, and this section will be updated accordingly.

6. Termination

You may stop using the Service at any time and may request deletion of your account by contacting us. We may suspend or terminate access to the Service if we reasonably believe you have violated these Terms or if required to do so by law.

7. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that estimates or calculations produced by the Service are accurate or complete. You are responsible for independently verifying any figures before relying on them.

8. Limitation of Liability

To the maximum extent permitted by law, softwarerror will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity arising from your use of the Service.

9. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you directly. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

10. Governing Law

[Governing law and venue to be specified once softwarerror’s legal entity is formally registered.]

11. Contact

Questions about these Terms can be sent to matthew.fay@softwarerror.com.